Modoolar Support packs

We make sure your business is running smoothly!

 
Modoolar Support Service Level Agreement packs are designed to give you the peace of mind you need to get the most out of your Odoo business suite. With SLA Packs, you can always rely on our fast and accurate support services, so you can focus on running your business.

Here are just a few of the benefits of Modoolar SLA Packs:

  • Fast and accurate support: Our trained professionals are here to help you with any Odoo-related issue
  • Single point of contact: You get the single point of contact for all your Odoo-related needs
  • Streamlined support: Modoolar SLA Packs significantly streamline the support process, so you can get the help you need quickly and easily
  • Peace of mind: With Modoolar SLA Packs, you can rest assured that your Odoo business suite is in good hands

Service

  • Free bugfix services *
  • Service hours
    Working days
     Saturday
    Sunday/Holidays 
  • Service reaction time **
    Critical business issue 
    Non-critical business issue 
    Question 
    New feature/Change request
  • Maximum support time included in price 
    [per month]
  • Include dedicated Project manager
  • Compatible with Modoolar hosting 
  • Compatible with odoo.sh hosting
  • Compatible with on-premise hosting hosting
  • Regular project status calls
  • Allowed number of productional servers 

SLA 4

  • ✔

  • 9h-19h
    10h-14h
    10h-14h

  • 1 day
     5 days 
     5 days 
    5 days
  • 8 hours

  • ✔
  • ✔
  • ✔
  • ✔
  • 2h per month 
  • Up to 5

Start now

SLA 3

  • ✔

  • 9h-19h
    10h-14h
    x

  • 3 days
     10 days 
    10 days
    10 days
  • 4 hours

  • ✔
  • ✔
  • ✔
  • ✔
  • 1h per month 
  •  Up to 3

Start now

SLA 2

  • ✔

  • 9h-19h
    x
    x
  •  
    5 days
    20 days
    20 days
    20 days
  • 2 hours

  • x
  • ✔
  • ✔
  • ✔
  • x
  •  1

Start now

SLA 1

  • ​✔

  • 9h-17h
    x
    x

  • x
    x
    x
    x
  • Not included

  • x
  • ✔
  • x
  • x
  • x
  • 1

Start now

* Modoolar offers free bugfix service for its libraries and products published under Modoolar End User License. For custom modules developed for your project, you will need to purchase a Project Quality Assurance Pack.

** The service reaction time refers to the time it takes for our customer support team to respond to business-related issues and questions. It does not relate to the time it takes for our technical team to resolve technical issues. Technical service availability is managed through our Modoolar Hosting SLA packs.

Hypercare pack

Modoolar Hypercare is an optional product that provides you with the support you need to ensure a smooth launch or transition for your Odoo project. With Hypercare, you get:


Faster reaction time: Our support team will respond to your requests within minutes, so you can get back to work quickly.

Direct communication with your project manager: You'll have a direct line of communication with your project manager, so you can get answers to your questions and resolve issues quickly.

Monthly billing: You only pay for Hypercare for the time you need it, so you can save money.


Hypercare is available for SLA3 and SLA4 packs. To activate Hypercare, simply send an email request to our support team.